Motor Accidents/Incidents

MOTOR ACCIDENTS: 01 859 9700

If you have been involved in an accident, or your car has been stolen or is damaged by fire, you should contact our Claims Team on 01 859 9700 who will advise you how to proceed.

You will be asked to do the following:

a) Supply as much information as you can concerning the incident. This may be:

  • Completing a Motor Accident Report Form or Motor Theft Report Form, whichever is appropriate;
  • Telephoning our Claims Team directly who will then take any action necessary to deal with your claim.

b) Send a copy of your driving licence, VRD, NCT Certificate, purchase receipts and spare keys if your car has been stolen.

c) Send any communication you receive in connection with your claim to:

AIG Express Claims Team
30 North Wall Quay
Dublin 1

You must not admit liability or deal with any correspondence yourself.

d) Report any vandalism or theft to the Garda and obtain a crime report number.

Please note: Even if you are not covered for damage to your car, you must still advise us of the incident, and you must confirm whether anyone else was involved in the accident who may have suffered an injury or damage to their property.

Windscreen Claims


All Comprehensive Xtra policies include Windscreen Cover.

During the period of insurance, if the windscreen or windows of your car are damaged, you should:

a) Telephone our approved repairer Autoglass on 01 859 9899 You will need your current certificate of motor insurance, your statement of insurance and/or schedule ready to confirm that you are covered for this damage.

b) You will be given advice on whether your windscreen can be repaired rather than replaced. If it is possible to have your windscreen repaired, you will not have to pay any excess.

c) If it is not possible to repair your windscreen or if the damage is to the windows of your car, we will instead arrange for it to be replaced. You will be asked to pay any excess shown in your statement of insurance and/or schedule for the replacement of the windscreen or body glass.

Breakdown Assistance


All Xtra policies include Breakdown Assistance.

Under the terms, conditions and exclusions of the breakdown assistance policy MIS Claims will arrange for your vehicle to be taken to:

a) The nearest repairer;

b) Secure premises or;

c) Your home, if closer

This service is provided throughout Ireland and the United Kingdom. If your vehicle is immobilised as a result of electrical or mechanical breakdown or accident (including fire or malicious damage) please contact the MIS Helpline on the numbers below as soon as possible:

Republic of Ireland Roadside Assistance: 01 804 4328
United Kingdom Roadside Assistance: 028 9048 5219

Please note: if you should engage the services of any recovery operator prior to contacting the Helpline any costs that you incur are not covered by this policy.

Once you have reported a claim, we receive regular updates from the insurer so you can check its progress online by logging in to "MyIts4women" .

If your car is out of use as a result of a claim for loss or damage insured under this policy, we will cover you for any hiring charges you have to pay in getting a temporary replacement car from our recognised list of current approved repairers.

Under this endorsement we will not pay more than €200 for any one event. This will not apply where the only damage is broken glass in the windscreen or windows of the insured vehicle.

Please email and provide the following

  • Garda Station
  • Name and;
  • Policy Number